We would like to give you all an update on Support Tickets. Staff are all working extremely hard to restore the site to normal after the issues we had in February. We all want to recover from this as quickly as possible and move on. We suggested opening a Support ticket for the handful of avatars/pets/items that you are really sad to be missing or can't easily replace. We were hoping that you would be understanding and with the amount you gained from the recovery, you would use to rebuild anything missing. The number of support tickets we have received has been overwhelming. We simply cannot keep answering 500+ tickets a day and they still keep coming quicker than we can answer them! We understand that many players are still missing some items but please remember everyone received back a lot of items that they had previously used or sold. There are many more items on the site at the moment due to this and we strongly urge players to buy items from user shops where ever possible.
Please only send a support ticket for items that are rare or not available for sale on the site.
Many tickets we receive are asking for items players are missing that they had used/traded/sold already. Many are sending in Paypal receipts expecting a refund of items purchased that were used/sold/traded already. Some of these longer tickets are taking several hours each to investigate and deal with, only to be sent several more asking for other stuff. Our time was supposed to help return things you cannot easily replace. As a result of this, we are putting Pet Renames on hold again for this month and our Easter Egg Hunt may need to be cancelled this year if we cannot get these tickets under control.

The Basil, Bolimo, Flab, Grint, Paffuto, Quell, Yakubi and Zola can now wear the Tiger Costume.