I am completely pleased and overjoyed by the return of Mara. I have been around here for a long time and have seen many crashes but this by far is the worst. You have gone above and beyond to all players to provide a remedy to the losses. I thank you from the bottom of my heart for bringing Mara back to full glory. Cancel what needs and GET SOME R&R You all deserve it!

although I'd rather not see the Easter Egg Hunt cancelled I do understand. I have not submitted a ticket for anything cause for the right price everything is replaceable. No big deal here, great job everyone who's been working on restoring the site! Quite frankly I don't think any of those tickets should be fulfilled unless it's an extremely rare item/reward.

I'd be highly disappointed to see the EEH get cancelled. It's literally my favorite event of the year and I always look forward to it. Pushing it back to a later date would allow everyone to get caught up and still have the event. That being said, though, I completely understand.

I really think people should be grateful for what items they have gotten back and then some, yes, you might still be missing items, but like Ian has stated many times, with what was given back you can easily buy what you are/were missing.

I'm missing tons of items still, but i got most of it back and I had made 1 support ticket for a few items (weren't used) that were given to me by fairies that got lost in the crash.

I would be very sad as well like many others to see the Easter egg hunt to be cancelled this year.
For the people who are asking for their first pet name changes, it's not a dire need to get that name, so it would be nice if you were to wait with the rest of us. I already know once all the tickets are dealt with and name changes are open again, staff will be swamped again.

They play on this site too, and I'm pretty sure they don't want to be spending hours on end to answer tickets - i'd like to see them have fun and play on this site and be able to take part in events like we do.

Anyways, Ian and Staff members, thank you so much for your time, generosity, and patience, it's really appreciated.

Are phanty's getting a revamp as well?

Thanks for all your hard work!

Now I don't know what to do, as I'm meant to reply to a support ticket, but I feel bad for adding to the work load.
I think I'll leave it a few days before I reply.

I will say a huge thank you to the staff for all of the hard work you are putting in! I do not envy you!


Missing items doesn't bother me! I'm sure I am missing stuff, I'm fairly certain I had different potions in my gallery but to be honest I have so much junk in my gallery/attic that it would be impossible to tell lol.
The only thing I did know 100% I was missing was a particular mission item; but only because completing a full mission is so rare for me that I remembered the exact reward I won on the final level, but staff were brilliant and replaced more than I asked for! So no complaints here! Can't thank them enough!

I agree, I got so much back that I didnt have before and while i was missing a few things I figured what I got well outweighed what was misplaced.

People need to chill.. have fun peoples its a great game and they (Ian and the rest) have dealt with this marapocolypse with grace and fortitude.

Some of these comments are a little frustrating to read because it's so easy to just tell people to move on because they're only pixels. People are allowed to be upset over how much time they spent getting to where they were only to have those logs lost. People are allowed to send in tickets with -legitimate- concerns about their missing avis-- ESPECIALLY ones that were earned through the temple. Telling people just to temple them again and get over it is almost insulting because you can only get 2 avatars every month, provided you're really good about keeping up with checking back at the right times. Retempling avatars you've already gone through the temple for is worth being upset about. Not to mention a little costly! Thinking about all the other avatars you could have been working towards instead is only added frustration! So I really do feel sympathy towards avatars people lost!

Side note, yes, I was one of the people who sent in a ticket as soon as we were able to. One of my biggest losses, and the main part of my ticket, was about all of the battle avatars I lost. Right before the crash, I spent a great deal of time and clicking to get all of the ones my battle pet could get, which ended up being many, if not most of them. Because of the crash, I lost over four thousand battles. I was only given the mount avatar back. Now I have to redo all of those battles for the avatars when I could be spending that time on quests I wanted to do for trophies.

Tl;dr- Telling people they're being greedy and that they just need to get over themselves for sending in a support ticket is very :/

However, I think there should be way for people to edit or outright cancel their support tickets after sending them. I feel like a lot of people would. Especially after reading this news announcement.

The staff has been overly generous to everyone. I really hope we get the easter egg hunt!

I understand that they are overwhelmed, but this is their job! They've issued a blanketed fix-all hoping to please everyone, except that it doesn't make up for all that happened and reverted on my account and it wasn't really applicable to help everyone's situation. Not even close. All I received back was a giftbox that I did resell as suggested, and a bunch of magazines or whatever that so many people received that they are not really worth anything. Like I said, I sold the giftbox, nbd, but it wasn't anywhere near adequate to make up for my losses.

Over the past couple of years I had sporadic amounts of activity on the site, so I never bothered to have King Baspinar rewards turned back on. I played but not like I had in the past. So imagine when I finally did request to have it turned on and received all of the rewards from month 32 all the way up to the top. When the site came back, I had lost all 90+ months of loyalty rewards (including items, MP, BR, RP, olympic points, pet stats--all of it) PLUS all of the leveled rewards from other prize thingies (Golum, Kirin, Harpy, Slime Boy, Drake & Satyr) FOR EACH PET. I don't really give a crap about the lower tiers of those rewards, but because of the stats received from the loyalty rewards, I was up to level 200-400 for each pet on each of these reward categories and all added up together it was a significant amount lost. I've already received a response from the ticket I sent. It essentially said that I needed to list each item and reward individually, which I did. And of course there is no way to directly reply to the response I got, which meant that I had to send another ticket. It's been 2 weeks since I sent that and haven't heard back. I feel like maybe whoever opened the ticket took one look at the list, laughed, shook their head and said nope and closed it.

And maybe some of you think it's ridiculous to to be upset over something so stupid, but I'm upset because their solution didn't set things right with my account. Maybe it did for a lot of people. But not mine. And this isn't the first run-in I've had with a site crash. This account was born out of the massive downtime in Dec. 2004. My account disappeared from the logs entirely during that event. They had no record of it whatsoever and I had to start completely over as there was nothing they could do. At least I'm not starting from nothing here, but I have a right to be frustrated.

They've done a fantastic job getting things back up and running and trying to navigate this, but there is still to be work done here. This should be priority over the EEH.

ive been waiting for the backlog of tickets to clear before sending one maybe I should send it before I miss out altogether.

Anyway what I am mainly concerned about as a collector of all items etc is the missing Avatars that I received a lot I have got back through rebuying?using the items etc

the ones Im worried about are the ones that were from event that are now retired

Hope the easter egg hunt goes ahead.

Maybe another option for the missing avatars would be to make a new solution - Just a thought

I mean idk. If I had lost as much as some people did on this site, I'd be upset and sending tickets too. I know this is tough on staff but people spend a lot of time and money on this site and the crash was a huge set back. It's only fair they get their items back. Whatever needs to be done should be done.