.....

I have always cared about Mara and its future, so in the past I've posted a lot of stuff in forum that some might consider critical, but my intentions have always been player retention - imo, Mara loses too many new players unnecessarily. My heart has been here. The only problem I've had until now was the reply to a support ticket that basically inferred that I was stupid, then told me a lie. People that don't like dealing with people shouldn't do customer service jobs. I was one of a few game admin/devs on a very large game - and we always treated the players graciously, which is usually the case here as well. But now there's a new incident ....

Yesterday, I did something I normally do almost every day, and it didn't seem to work right. So I tried it a couple more times to see if I could get it to work like I wanted it to. It wasn't cooperating. Since it could be abused I thought it should be fixed asap, and contacted a mod and reported it. After playing for a while I went afk, and when I returned I found I'd been banned. Say what??? OK, I emailed mara and the ban was gone next time I checked.

I was playing games and shopping, so I didn't look at inventory right away. When I did, I saw all the items I'd had in trades. Ugh. So I put some of them back and put the rest in attic.

But then I decided to add something to my shop. I've always kept my shop set to "show only those items with zero price". And when I went to price my one item, I saw my entire shop there, all priced at zero. I guess they were so afraid a banned person might sell one item, they didn't even bother to wait 24 hours to see if the ban got reversed.

I have but no longer use autopricer. I gave up on that a long time ago when I realized maintaining shop was taking over 5 hours per day. So I kept most prices at the high edge of normal. And I do not feel like individually considering and pricing each item on however many pages of shop I have - maybe 29 pages idk. And I don't want to autoprice stuff, don't really want to do that multiple hours per day tedious shop updating again. So I priced a few pages each item at 400k. That is simply a lot of work I shouldn't have to do. Surely the previous condition of my shop could have been restored. It now sits unused, it's large and will be a lot of work. I may let it rot forever.

When I err, I apologize, as do most people. When businesses err, they apologize and sent out freebies - after all, they want to patch things up to retain a customer. Yet in this generally pleasant atmosphere here, it is shameful that I've received no apology for what was done to me, or any offer to help restore my trades & shop. This is not Ian's hand, this is someone else. And this is not the spirit of what Mara should be.

...
And a bit ago, I got a request from a player asking if I'd take anything she has in trades for one of my items in trades. I didn't (and still don't) remember if it's one I put back in or not, so I went and looked at my trades and did not see that item, but I guess she could.

She also tried to add me as a friend because she has MT set to friends only, but I could still not speak to her in the MT window, and I am shown as having 0 friends. So my friends list is gone,which is sad, and it looks like I cannot be added as a friend now.

All this has me a bit depressed, hope your Mara day is going better than mine.

Edit: And now I find that my sales history was also erased. No reason for this, since a banned player isn't going to be accessing it, only people like me whose bans were reversed.

I did no wrong, had my trades, shop, shop history and friendslist messed up, and never even got apology. And my shop still sucks - every time I look at it I get upset. Mara may be short-staffed, but an apology isn't that complicated.